SHIPPING

Domestic USA Orders

Animalushop reserves the right to ship parcels in the manner deemed most appropriate for the size and type of gift purchased. All domestic shipping is billed using current USPS or UPS rates, with insurance and handling charges added as appropriate. Small parcels are often shipped Priority Mail because of loss, crushing, or breakage concerns. If shipped Priority Mail, handling charges are added to the base Priority Mail cost and loss is generally assummed by the Company for the convenience of the customer. Larger items will normally be shipped via UPS, and if special packaging or handling is required by the shipper, these charges will be added to the standard cost.

International Orders

We are always happy to provide our international customers with unique gifts, and do so daily.. Our international orders are generally shipped US Airfreight because of cost and generally arrive in 7-10 and to most countries (Except Far East). UPS Worldwide or other carriers are available should 2 or 3 day delivery be preferred, but often the cost in prohibitive. We always obtain proof of shipping to the address provided, but since proof of delivery is generally not available, we cannot be responsible for non-delivery unless insurance is requested, available, and paid for in advance by the customer. International Customers placing orders through the shopping cart should check the International Orders payment processing box during checkout and a ship quote will be provided and your ordered processed without actual billing. At time of shipment, if the actual ship charges are substancially different from the estimated on the order, the customer will be notified and means provided to pay the ship cost difference if agreed to by the customer. Some countries and products not available for International Shipment.


SHIPPING DAMAGE CLAIMS

If an item is received damaged, please notify Customer Service at 423-334-1674 within 5 days of receipt so a claim can be made to the shipper and return or pick-up arrangements made for the product.

RETURNS AND WARRANTY REPAIR

We want you to be 100% satisfied with your purchase

If you are unhappy with the product for any reason, please contact Customer Service at 423-334-1674 within 15 days of receipt so we can make arrangements for return, credit or refund.